Frequently Asked Questions

This page serves as official Library policy and is periodically updated to reflect current practice. (Revised 05.08.2017)

Milligan Libraries and its Mission
What is Milligan Libraries?

Milligan Libraries is one library in two physical locations. The P.H. Welshimer Memorial Library, named in honor of Restoration Movement leader and the long-time minister Pearl Howard (“P.H.”) Welshimer, is located in the heart of the Milligan College campus and houses the undergraduate liberal arts and professional graduate print and physical media collection, and The Holloway Archives at Milligan College. The Emmanuel Christian Seminary at Milligan Library is located in the west wing of the B.D. Phillips Memorial Building on Emmanuel Hill and houses the primary print and physical media theological collection, and the Helsabeck Archives of the Stone-Campbell Movement. Library spaces at both locations are open to all Milligan students, faculty, staff, and community.

Milligan Libraries pushes beyond the four walls of its physical locations to reach out to Milligan College students, faculty, and staff wherever and whenever they happen to be through a state of the art website that focuses on resource discovery and access, remote research consultation (via online chat or email), and self-service library and information resource instruction (via online tutorials).

What is the mission of Milligan Libraries?

Milligan Libraries exists to support the educational mission of Milligan College from a user-centric service and information resource access ethos.

Physical information resources, though still important, comprise only a portion of the library’s collections, which are increasingly digital in nature—electronic books; journal articles accessed from online databases; audio and video files streamed through media servers. The library is tasked with collecting, organizing, and facilitating access to information resources, including those pertaining to the College. But knowledge is no longer scarce. If anything, the problem is now one of over-abundance. The library is no longer a single point of access. A web browser opens many points of access to information resources from numerous sources. These resources are increasingly disassociated from the library as a physical location. A student or professor can just as easily access library or Internet information resources on a computer from home, or on a smartphone from a coffee shop across town—or another part of the world. Coming to the library is now a choice, not a compulsion. Support of the educational aims of the College remains primary to its mission, but the shape of the library’s handling of resources, use of space, and relationship with its users will continue to change.

To fulfill its mission, Milligan Libraries will:

  • Provide students and faculty with the best available information resources, in physical and digital formats, oriented toward use, and selected for appropriateness to the curriculum and research needs of Milligan College and Emmanuel Christian Seminary at Milligan
  • Facilitate trouble-free access to information resources through electronic and physical delivery services (including, but not limited to, on-campus and remote access to library resources from its website, resource discovery tools, interlibrary loan, and distance education book and media lending)
  • Promote a user-centric service ethos by being aware of and responsive to users’ information needs and information seeking behaviors
  • Instruct users in efficient searching, effective evaluation, and appropriate use of information resources
  • Show leadership in making users aware of new resources and emerging information technologies
  • Actively seek opportunities to collaborate with faculty in teaching and with students in learning
  • Design flexible and adaptable individual and group spaces that facilitate teaching and learning, cultural engagement, casual refreshment, and social interaction
  • Collect, organize, and make available the documentary history and research activities of Milligan College and Emmanuel Christian Seminary at Milligan
Library Users
Who can use Milligan Libraries?

Information resources (physical and electronic), services, and spaces of Milligan Libraries are intended primarily for currently enrolled students (residential, commuter, distance, or online), faculty, and staff of Milligan College. However, Milligan Libraries also extends limited access to alumni, members of the local community (including local ministers), and authorized guests.

What do I need to access Library information resources?

Milligan College students, faculty, and staff must present a valid Milligan College ID card to check out print books and physical audiovisual media. Off-campus access to electronic resources (ebooks, journal articles, streaming audiovisual media) by currently enrolled students and current faculty and staff requires a valid Milligan College network login.

If you are not a current Milligan College student, faculty, or staff member you can become an Alumni or Community Borrower and you can check out certain library items (see more information here). Due to licensing agreements, alumni, community members, and authorized guests must be physically in the library to access electronic resources. Ask a library staff member for assistance with a guest login on a library computer, or wireless login for your personal laptop or mobile device.

If you are currently enrolled as a Milligan College distance or online student, you can request books and audiovisual media from the library’s Lending Collection using this webform. Please read the complete policy for lending to distance or online students here.

Milligan Libraries is a participating member in the American Theological Library Association’s (ATLA) Reciprocal Borrowing Program, which grants checkout privileges from libraries at other participating institutions. Distance or online students at Emmanuel Christian Seminary can read more about the program at the end of this document.

Locally, Milligan Libraries participates in a reciprocal borrower’s agreement with East Tennessee State University’s Charles C. Sherrod Library. Milligan College students, faculty, and staff with a valid current Milligan College ID card can get borrower’s privileges from the Sherrod Library on a semester-by-semester basis. For more information and to fill out a Library Responsibility Form please see a librarian.

Milligan Libraries does not have reciprocal agreements with area public libraries (e.g., Johnson City Public Library or Elizabethton-Carter County Public Library). If you are interested in borrowing privileges at a local public library, please contact the library directly.

How long can I check out Library items?

Milligan College students, staff, and alumni can check out books for 30 days (bestsellers for 14 days); DVDs and CDs for 7 days. Items can be renewed 3 times if they are not on hold for other users, or billed (more than 35 days overdue). This tutorial will walk you through how to renew library items yourself. Alumni may check out up to 20 items (including 10 DVDs) at one time, with the same lending periods as above, though items can only be renewed once.

Milligan College faculty can check out lending books for one year; and bestsellers, DVDs, and CDs for 14 days. Items can be renewed once if they are not on hold for other users, or billed (more than 65 days overdue).

Community borrowers can check out books for 30 days (bestsellers for 14 days), with a limit of 20 items. Items can be renewed once if they are not on hold for other users, or billed (more than 25 days overdue). Community borrowers may not check out DVDs or CDs.

A professor may place assigned reading texts for a particular course, called a course reserve, in the library for a limited checkout period. Typical reserve checkout periods are 2-hour in-library use, or 24-hour overnight checkout. Students request course reserves at the Circulation Desk and present their Milligan ID card for checkout.

Reference works and print periodicals typically cannot be checked out. These items are for in-library use only.

Where do I return Library items?

When the library is open, please return items to the Circulation Desk at either Welshimer or Seminary location. When the library is closed, at Welshimer Library, place items in the Book Return slot at the left of the front doors. At the Seminary Library, use the blue Book Depository outside the west wing of the B.D. Phillips Memorial Building.

How can I get an item that is currently checked out?

You can make an in-person request at the Circulation Desk to place a hold on any currently checked out item. You will be notified by email once the item has been returned and is available to be checked out. To protect user privacy, library staff cannot disclose who is using, or has used, a library item, or who has requested information on a particular topic, except a user inquiring about their own record, or law enforcement officers with warrants for specific information.

What are the fines for overdue items? What happens if I fail to return an item checked out in my name?

The library sends automated email notices when items are overdue but does not charge daily fines for overdue items. An item is billed when it is 25 days overdue for community/alumni borrowers, 35 days overdue for staff/students, and 65 days overdue for faculty. You will be charged the library’s cost of replacing the non-returned item plus a $20.00 processing fee per item. Your library account will also be blocked.

Students will have charges added to their student account. All other patrons will receive an invoice by mail. Your account will be blocked until all billed items are returned and/or charges paid. Students may settle their accounts in the Milligan College Business Office. All other patrons may settle their accounts at the library during regular business hours.

If you return a billed item, the User Services Librarian will remove the charge from your student account and/or rescind the invoice. If you have already paid the charge, Milligan College will issue a full refund minus the $20.00 per-item processing fee.

Outstanding library charges, as with any other unresolved student fees, may prevent you from graduating, registering, transferring, receiving transcripts, withdrawing, or transferring credits to another institution.

What happens if an item checked out in my name is lost or damaged?

All items checked out to you are your responsibility until returned. If an item is lost or damaged, you will be charged the library’s cost of replacing the item plus a $20.00 processing fee per item. Students will have charges added to their student account. All other patrons will receive an invoice by mail. Your library account will be blocked until charges are paid.

Outstanding library charges, as with any other unresolved student fees, may prevent you from graduating, registering, transferring, receiving transcripts, withdrawing, or transferring credits to another institution.

How can I get an item that the Milligan Libraries do not have available?

Milligan College students, faculty, and staff may borrow items not held by Milligan Libraries from other lending libraries utilizing Interlibrary Loan. This service is not available to alumni or community borrowers.

Interlibrary loan requests for books and audiovisual media can be made directly from within the Online Catalog. From the item record, click on the “Request via Interlibrary Loan” link under the Availability/Holdings tab. Fill in the required fields on the form and click “Submit”. Library staff will process and submit your request. You will receive an email when the item arrives, which can be picked up from the Circulation Desk at either Welshimer or Seminary Library location. During the academic year, library staff will deliver items requested by faculty and staff to staff/departmental mailboxes in Derthick Hall. This tutorial will provide you with more information about using the interlibrary loan service within the Online Catalog.

Interlibrary loan requests for journal articles can be made utilizing the webform under the “Interlibrary Loan” menu on the library website. Fill in all required fields, and include as much citation information as possible (e.g., Volume, Issue, Pages) to assure accurate request fulfillment. Article requests can also be made directly from within MCSearch or an EBSCOhost database by clicking the “Request via Interlibrary Loan” link. Before making an article request, please check Full Text Finder to make sure the desired item isn’t available in print or in one of the library’s full text databases. Filled article requests are delivered to your Milligan College email as an attachment or link to a document retrieval system.

Important notes regarding interlibrary loan:

  • Milligan Libraries is committed to the accurate and timely processing of all interlibrary loan requests. However, a variety of factors influence the length of time required to fill requests. The library is unable to provide a guaranteed arrival date. Please allow plenty of lead time when requesting items. Average time to receive are 5 days for articles and 2 weeks for books.
  • In rare instances, libraries assess a charge for lending interlibrary loan items. Milligan Libraries will pay this charge on your behalf. However, before filling the affected request you will be notified by email and asked to confirm your continuing need for the requested item. Once confirmation is received we will process your request immediately.
  • The library does not fill student requests for textbooks through interlibrary loan.
  • The library will fill interlibrary loan requests for items in holdings that are unavailable because they are billed, missing, or in repair. The library will also fill requests requiring (that is, beyond format preference) a print version of a book that is locally held in ebook format. Please contact the User Services Librarian for assistance.
  • Books and media borrowed through interlibrary loan typically include a label or strap with an item due date. Do not remove this label or strap. Return interlibrary loan items to the Welshimer or Seminary Library Circulation Desk on or before posted due date.
  • Milligan Libraries reserves the right to block the library account of any user with interlibrary loans that are more than 14 days overdue or that have been recalled by the lending library. You will be notified via email if an item has been recalled. Interlibrary loan items may be renewed at the lending library’s discretion provided they are not overdue or recalled. Please contact the User Services Librarian to request a renewal.
  • If Milligan Libraries is invoiced for an overdue interlibrary loan item, the library will forward the invoice to you for payment. If the item is not returned to the library within 7 days, Milligan Libraries will pay the invoice and you will be charged the amount owed plus a $20.00 processing fee.
  • Loss of or damage to an interlibrary loan item will result in a $20.00 processing charge per item in addition to any fees charged by the lending library.
  • Please contact the User Services Librarian for any questions or concerns should be directed to the User Services Librarian
Will you protect my privacy as a Library user?

Milligan Libraries is committed to protecting the privacy of its users. Library staff cannot disclose who is using, or has used, a library item, or who has requested information on a particular topic, except a user inquiring about their own record, or law enforcement officers with warrants for specific information. Tennessee Code statutes 10-8-102 and 10-8-102(a) exempt library records identifying patrons from the Tennessee Public Records Act.

Library Information Resources
How does the Library determine what information resources to include in its collections?

With the exception of the preservation functions of archival collections, collections at Milligan Libraries are intended to support the College’s teaching mission and curriculum at the appropriate undergraduate and graduate levels; oriented toward use to assist students in their research and completion of course assignments; to support faculty in course development and some faculty research; and general informational and casual needs. See the Collection Development Policy for Milligan Libraries for more information.

How do I find needed information resources (physical or electronic books, journals, audiovisual media, etc.) in the Library?

Online Catalog

Holdings of books, journals, and audiovisual media (CDs, DVDs) at Milligan Libraries are searchable via the Library Online Catalog, which is available from the library website. Select the “Milligan & Libraries Worldwide” link from the “Catalogs” drop-down menu. You can search by Keyword, Author, Title, etc. Search results with holdings in Milligan Libraries rise to the top of the list. Item records direct users to shelving location at either the Welshimer or Seminary Library. eBooks with holdings in Milligan Libraries that surface in search results can be viewed directly from the Catalog using the link embedded in the Catalog record (off-campus users will be prompted to login with their Milligan network credentials). Items with a status “Available” should be available for check out from the shelves. Items are occasionally misshelved. Ask library staff for assistance if you cannot locate an item. This tutorial will introduce you to the Online Catalog.

The Catalog will indicate if an item is checked out (with due date) and not currently available. You can make an in-person request at the Circulation Desk to place a hold on any currently checked out item. You will be notified by email once the item has been returned and is again available to be checked out. To protect user privacy, library staff cannot disclose who is using, or has used, a library item, or who has requested information on a particular topic, except a user inquiring about their own record, or law enforcement officers with warrants for specific information.

Items in Catalog search results that are not held by Milligan Libraries can be requested from another lending library using interlibrary loan. Click on the “Request via Interlibrary Loan” link, fill out and submit the form. You will be notified by email when requested item(s) arrive.

Milligan Libraries use Library of Congress Classification, an alphanumeric system of Call Numbers composed of letters and numbers to organize items and aid in location. Write down the complete Call Number for the item from the Catalog then browse to the item’s shelf location to find the match.

MCSearch

MCSearch is an information resource discovery search engine. It functions like Google. However, instead of searching the open web, it searches across a majority of the information resources (journal article, ebook, etc.) databases to which Milligan Libraries subscribes. Book and media holdings from the Library Catalog are also searchable from within MCSearch. Access MCSearch from the library website, using the search box widget on the home page, or by selecting MCSearch from the “Resources” drop-down menu. Off-campus users will be prompted to login with their Milligan network credentials. Items in MCSearch search results that are not available in full text can be requested from another lending library using interlibrary loan. Click on the “Request via Interlibrary Loan” link, fill out and submit the form. You will be notified by email when requested item(s) arrive. This tutorial will introduce you to MCSearch.

Full Text Finder

Full Text Finder is a tool for locating print and electronic full text journal holdings at Milligan Libraries. This tool is especially useful for locating full text from known journal citations. From the library website, select Full Text Finder from the “Resources” drop-down menu. Off-campus users will be prompted to login with their Milligan network credentials.

Subject Databases, e-Reference, and Other Specialized Information Resources

Milligan Libraries provides users with an array of subject-based journal article, ebook, and streaming media databases, and electronic encyclopedias and dictionaries. From the library website, select Databases, e-Encyclopedias & Dictionaries, or Other Specialized Resources from the “Resources” drop-down menu. The Databases and e-Reference pages are organized by broad subject category. Off-campus users will be prompted to login with their Milligan network credentials when a resource is selected. Items in MCSearch search results that are not available in full text can be requested from another lending library using interlibrary loan. Click on the “Request via Interlibrary Loan” link, fill out and submit the form. You will be notified by email when requested item(s) arrive.

How do I use Library resources off-campus? What do I do if I’m having trouble getting access?

Milligan Libraries provides an array of electronic information resources that can be accessed anytime from the library website, both on- and off-campus. Due to licensing restrictions, use of these resources is limited to current Milligan College faculty, students, and staff.

When attempting to access resources off-campus, you will be prompted to verify (authenticate) your current affiliation. Login with your Milligan College network credentials (the same login you use to gain access to the Course Management System). Only a single login is required per session, even if multiple information resources are accessed.

If you are having trouble accessing a resource off-campus, first make sure that you have entered the above login information correctly. You will be prevented from accessing library resources off-campus if your account is blocked or expired. Occasionally, difficulty accessing library resources can be caused by network or server issues. If you are still having trouble, contact a library staff member using one of the methods listed on the library website for assistance.

How can I read ebooks offline on my computer or mobile device?

Most ebooks can be read online using the platform’s built-in browser-based viewer. However, depending on the platform, various options also exist for downloading chapters or entire books to your computer or mobile device for offline reading. For example, ebooks on the JSTOR platform can simply be downloaded a chapter at a time, in PDF format, without digital rights management (copy protection). The procedure for downloading ebooks on the EBSCO platform is a bit more involved. Detailed instructions for downloading EBSCO ebooks to your computer are available here. Instructions for downloading EBSCO ebooks to your mobile device are available here. If you are still having trouble, contact a library staff member using one of the methods listed on the library website for assistance.

What is MCStor?

MCStor is Milligan College’s digital repository intended to capture, distribute, and preserve scholarly work created by faculty, staff, and students at Milligan College and Emmanuel Christian Seminary at Milligan, as well as materials of historical value to the College and Seminary. MCStor provides access to digitized materials of The Holloway Archives at Milligan College and the Helsabeck Archives of the Stone-Campbell Movement. By offering a central location for depositing these materials, MCStor makes them available to a wider audience and helps assure long-term preservation. Learn about how to submit items to MCStor here, or contact the College Archivist.

How can I find out more about the history of Milligan College or the Stone-Campbell Movement?

The Holloway Archives at Milligan College is located on the basement floor of the Welshimer Library. The Helsabeck Archives of the Stone-Campbell Movement is located on the third floor of the Seminary Library. For archival access and assistance, contact the College Archivist or Theological Librarian. You can visit the Archives online here.

Library Services
Can somebody help me with my research?

Yes. Library staff is available during most of the hours that the library is open to assist with research. You can also chat with a librarian online using the Live Chat accessible from any page on the library website. For in-depth research assistance, contact the Research & Instruction Librarian at the Welshimer Library or the Theological Librarian at the Seminary Library to schedule an appointment.

What technology is provided in the Library?

Both Welshimer and Seminary locations provide wireless network access on all floors, a number of public access computers, and networked multifunction copier/scanner/printers. In addition, the Welshimer Library has a number of laptop computers with adapters available to be checked out from the Circulation Desk with your Milligan ID card for in-library use.

Milligan students, faculty, and staff with their own laptops can access library printers using the browser-based application PaperCut. Login to PaperCut utilizing your Milligan network credentials. Ask a library staff member if you need assistance.

Authorized guests can gain access to the wireless network on their own laptops or use the public access computers with a provided login. Ask a library staff member for assistance. Copying, scanning, and printing is limited to current Milligan students, faculty, and staff only.

NOTICE: The copyright law of the United States (Title 17 U.S. Code) governs the making of photocopies or other reproductions of copyrighted material. The person using the equipment is liable for any infringement. That being said, under Section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.

I have a mobility disability or injury. What services are available to me within the Library building?

The Welshimer Library building is an older facility that currently is not equipped with front door access or an elevator. Nevertheless, efforts have been made to accommodate persons with mobility disabilities or injuries. A marked disability parking space is provided in the parking area at the rear of the building adjoining ground level access to the building via a door with door bell and automatic opener. The Basement Floor is a spacious, well-lit study area with tables, wireless network access, computer stations and networked multifunction copier/scanner/printer. Assistance from library staff, including help with research or securing physical information resources is available from the call box located adjacent to the computer stations. A disability access restroom is also provided on this floor.

The Seminary Library building is likewise an older facility that currently is not equipped with front door access. Nevertheless, efforts have been made to accommodate persons with mobility disabilities or injuries. Three (3) marked disability parking spaces are provided outside the west wing of the B.D. Phillips Building near the Seminary Library. The library is equipped with an elevator to facilitate mobility between floors. Library staff can provide help with securing physical information resources.

I am a Milligan College student in a graduate program. What do I need to do to submit my thesis or dissertation to the Library?

Milligan Libraries enters electronic copies of all completed graduate student theses and dissertations into its permanent collection on our digital repository MCStor. Before submitting your thesis to the library for scanning, download and complete the Graduate Thesis Library Submission Form. Follow the instructions on the form closely. The library cannot accept your thesis without this form. For more information, please contact the College Archivist.

Students interested in bound printed copies of their thesis can contact HF Group (not affiliated with Milligan College) regarding their “Thesis On Demand” bindery service.

Library Spaces
What are the Library’s Hours?

Welshimer Library

Regular Semester Hours Hours
Monday – Thursday 8:00 AM – Midnight
Friday 8:00 AM – 5:00 PM
Saturday 11:00 AM – 5:00 PM
Sunday 2:00 PM – Midnight
Research Help Hours
Monday – Thursday 8:00 AM – 10:00 PM
Friday 8:00 AM – 5:00 PM
Sunday 7:00 PM – 10:00 PM
Summer Session Hours
Monday – Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 12:00 noon
Holidays and Breaks Hours
Monday – Friday 8:00 AM – 5:00 PM*

*Library closes at 5 PM the day before break begins and opens 6 PM – 12 midnight the evening before classes resume.


Seminary Library

Regular Semester Hours Hours
Monday 8:00 AM – 10:00 PM
Tuesday 8:00 AM – 10:00 PM*
Wednesday 8:00 AM – 10:00 PM
Thursday 8:00 AM – 10:00 PM*
Friday 8:00 AM – 5:00 PM
Saturday 11:00 AM – 5:00 PM
Sunday 2:00 PM – 5:00 PM
Summer Session Hours
Monday – Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 12:00 noon

*The Seminary library is closed for chapel on Tuesdays & Thursdays from 10:55 AM – 11:55 AM.

Does the Library have group/study rooms? Can I reserve one?

Yes. Both Welshimer and Seminary locations have group/study rooms that can be reserved. Most are equipped with white boards. Persons affiliated with Milligan College can reserve group/study rooms for up to 4 hours at a time using the Group Room Reservation webform. Please give 24 hours advanced notice on all room reservations.

Are there designated loud and quiet spaces in the Library? What about children in the Library?

In Welshimer Library there is a formal “Quiet Zone” located in the Second Floor stacks. Otherwise, there are quieter and louder places located throughout the library depending on user need or preference. Individual users tend to prefer quiet; while groups congregating for study or socializing appreciate being able to converse normally. The Seminary Library does not have designated areas, though the library tends to be quieter overall. Normal conversation is allowed. Groups tend to congregate on the Main Floor and individuals on the Second Floor. Users at both locations are encouraged to be respectful of others at all times. Please talk with a library staff member if you have a question or concern.

Children age 12 and under must be accompanied by an adult at all times. In consideration for those who are studying, please take crying or loud children out of the library. Older children should observe respectful behavior as indicated above.

Personal music or video players can be used with headphones set at low volume. Group viewing of videos/films is limited to group/study rooms set at low volume. Conversation via the use of cell phones is discouraged. Please silence cell phone ringer upon entering the library.

Is food and drink allowed in the Library?

Yes. Just take extra care around library materials, and clean up after yourself. Coffee and tea is available for free and soda for purchase in the Coat Closet Cafe on the Main Floor of Welshimer Library. Coffee is available for free in the Coffee Corner on the Main Floor of the Seminary Library, with tea and hot cocoa available in the Emmanuel Library Conference Suite, also on the Main Floor.

I have a question not answered above. Who do I contact?

Visit the Library Staff page for specific contact information. General contact information, including our Live Chat service is accessible from any page on the library website.