Category Archives: Reference & Research

MCSearch & Milligan College featured in EBSCO’s “Customer Success Story” marketing

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By creating a strong library research platform with the speed and simplicity of a commercial Internet search engine, Milligan College makes its library holdings even more accessible to students and faculty.

Soon after Milligan College Library’s launch of MCSearch in early September 2011, we were contacted by the public relations folks at EBSCO Publishing to do a “Customer Success” story for their promotional/marketing materials.

MCSearch is our custom implementation/branding of EBSCO’s Discovery Service platform. MCSearch is best described as a search engine that provides a user experience not unlike Google, but its search capabilities focus on library-provided information resources instead of the open Web. In our own promotion, we have branded MCSearch with the tagline “One search box–for the good stuff” to underscore the ease of use search experience applied to accessing the quality information resources provided by the Library.

We recently learned that our story has been released. Here is a direct link to the five page piece (pdf) covering the launch. Links to the story appear in two locations on EBSCO’s website: On the EBSCO Customer Success Center (see  http://www.ebscohost.com/customerSuccess/ > Colleges/Universities > Customer Success Stories), and on the EDS Support Center (see http://support.ebsco.com/eds > the Customer Success Stories section on the home page. Our story is the third item.) It’s a nice read that features both the Library and Milligan College. Check it out!

Introducing MCSearch: One search box–for the good stuff

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The P.H. Welshimer Memorial Library is pleased to introduce MCSearch to the Milligan College community. What is MCSearch? We think our tagline says it all: “One search box–for the good stuff.”

One search box. Students are familiar with Google and other popular web search engines. They like the ease and convenience of being able to type a few keywords into a search box and get tons of results. But how relevant, reliable, or current is this information for academic research purposes? This is a serious question. Students need to acquire skills for evaluating information accessed from the open web. (The Library provides instruction to students in information literacy skills like information resource evaluation.) However, given a choice between digging hard for the best available information resources or the convenience of a Google search, students are often satisfied with “good enough.”

What if there was a tool available that provided the ease and convenience of a Google search, but the information resources searched and results returned were those provided by the Library? Students could get to the stuff that was truly good instead of just good enough. This is exactly what MCSearch does.

The good stuff. Every year the Library spends tens of thousands of dollars to provide Milligan College students and faculty with high quality information resources to support their coursework and research. Books, media, print and electronic journals and magazines, e-books, subject-based print and electronic reference works (encyclopedias and dictionaries), and numerous subject-based and multidisciplinary databases for accessing journal articles online. We also provide an array of tools such as online library catalogs, journal finders, link resolvers, and database interfaces to help students and faculty search these resources. We make this investment because, frankly (and contrary to much conventional current day “wisdom”), you can’t get everything you need on the open web. Academic information resources are costly to produce, publish and distribute. Although there is a slowly growing open access movement in academic communication online, generally speaking, the good stuff isn’t free.

One search box, again. The “killer feature” that makes a search engine like Google so powerful and compelling is that a single query is applied simultaneously across a multitude of sites and resources on the World Wide Web. Can you imagine having to browse or search each site on the web individually to try to find information you were looking for? I’m showing my age here, but I first got online in 1994, almost 5 years before the Google search engine started attracting attention on the Web. I still remember when Yahoo! was literally just a running list of websites. But enough about that. My point is that search engines have profoundly altered the way we search for information. What if it were possible to apply some of this kind of power when searching the Library’s information resources–a single query applied simultaneously to the Library catalog and databases, rather than searching each of these sources individually? This is exactly what MCSearch does.

The emphasis is on discovery. As the Library evaluated the various print and electronic information resources it provides to students and faculty, it occurred to us that in many ways we have enough stuff. What we felt we needed was a way to make the stuff we have more discoverable. MCSearch is not about “dumbing down” the research process, or pandering to the bad study habits of lazy students. Using a search engine effectively still requires skill and discernment. But because MCSearch applies a search query across a range of Library resources and formats at once, it can bring to the surface information a student may not have otherwise discovered through conventional means. This brings a delightful element of serendipity to the research process.

Filter on the way out. Because general or broad keyword searches tend to return too many results that are not necessarily relevant, conventional catalog and database searching with limited features encourages the user to formulate precise search queries in advance to get the best results. MCSearch also allows the user to apply limiters to search queries in advance to narrow search results. However, a particularly powerful capability of MCSearch is the ability to filter results after the search is completed. MCSearch includes the ability to easily refine or “facet” results by various criteria (date, format, subject, provider, etc.). This capability removes the “problem” of too many results, while still providing the opportunity to discover valuable resources from unexpected sources.

Try it out now! We will be providing more usage assistance in subsequent posts and instruction sessions. But right now I would like to encourage you to just take some time to play around with MCSearch and get familiar with its capabilities. Feel free to contact us with any questions, and we especially welcome your feedback.

Closing the distance between classroom and library: An open letter to the faculty (2005)

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This post was originally published to my now mothballed blog, Voyage of the Paradigm Ship on February 28, 2009. The “open letter” transcribed below was sent to the faculty over 6 years ago. The message about information literacy is still relevant, though I am pleased to report that in the intervening years we have witnessed far greater collaborative interaction between faculty and librarians. And as far as the library as place is concerned, rather than a “student expectation that technology will at last make the trip [between the classroom and library] entirely unnecessary,” we have actually witnessed exponential growth in student use of the library for study and learning. Fascinating!

I was doing a little house cleaning in my email folders the other day, and I came across the following “open letter” I sent to the faculty back on April 27, 2005. I was still Reference Librarian at the time, and just two months into the job. I believe this was my first formal communication with faculty regarding information literacy and the changing nature of libraries and information resources. I hit upon the idea of the classroom and the library as separate “domains” that risked an ever widening “distance” for students. I used this metaphor as the basis of an appeal for greater intentional collaboration with faculty in order to bridge the gap. (The mug shot was original.)

As an extension of my role as Reference Librarian, I want to make myself available to you as a resource—and potentially more than a resource—for bibliographic instruction and information literacy in your courses. Allow me to share some of my thinking and interests in this area.

It is conventional (for my generation, and for many generations prior) to think of the library as a place where information resources are stored. Users go to the library to access these resources on an as-needed basis. For students, the need is typically oriented toward completing class assignments. Bibliographic instruction in this vein seeks to inform students

1) about the relevant (subject and course-related) resources that are available in the library

2) how to go about accessing relevant resources in the library, and

3) how to productively use these accessed resources in support of the learning process.

This is an important exercise. However, viewing the library as a place—an information “warehouse”—may contribute to more than just the sense of physical distance required to traverse there from the classroom. A potentially problematic metaphorical distance may also be building up. The greater this perceived distance, the harder it is for students to see the intimate relationship between classroom and library in the learning process.

The sheer volume, availability, and mobility of knowledge and information resources in non-print and electronic formats is certainly one aspect contributing to the increased sense of distance. Imagine all this information, just a few keystrokes away, and all conveniently accessed from the comfort of home or dorm room! Some lament this as the death of the book and the demise of the library as we (my generation, and for many generations prior) have always known it. I am less pessimistic (though I recognize that changes are inevitable). Besides, having access to an ocean of unmediated information is not necessarily helpful. (In fact, it can be exceedingly frustrating!) Access to information never directly translates into the acquisition of knowledge. But the new(er) reality does suggest to me that a broadening understanding of what the library is and how the library functions in the learning process is needed. In many ways, it must be admitted that the sense of distance was there even before the introduction of electronic information resources. Students, to varying degrees, have always complained about having to make the trip from classroom to the library for information needed to complete their assignments. It’s just that we can see the distance more clearly with this increasing (if still largely imagined) student expectation that technology will at last make the trip entirely unnecessary.

Physical distance exists as a result of practical considerations of space. (We need a place where we can store and organize books on shelves so we can retrieve them later as needed.) But metaphorical distance doesn’t take up space. The “ah-ha” for me considering this technological capacity to electronically disassemble information content from information format is not that I should lament the death of the book (which I do not believe) but that I should be provoked to focus even more attention on the nature of information itself. Yes, new information formats require the learning of new skills (e.g., database searching, electronic document delivery, etc.). This is an important part of bibliographic instruction today. But bibliographic instruction in the vein of my present thought broadens beyond a discussion of the format of information resources or where they can be found, to include a discussion about how to think about and use the information contained in whatever format, wherever it is found. This is where bibliographic instruction extends toward information literacy.

I have an interest in narrowing the sense of distance for students, not by lamenting a lost past or resisting an uncertain future for the library, but by proposing a stronger on-going relationship between myself as librarian and you as a faculty member. I fully appreciate and respect that the classroom is your domain, and you have the responsibility to guard it well for the tasks of teaching and learning. But I also believe the library needs to be conceptualized (by both librarians and faculty) as more than just a domain of support to the classroom in the learning process. After all, it is the separation of domains that creates the sense of distance. I believe the distance can be narrowed by inviting the library into the classroom. Information literacy aims for the library to be more integrated with the classroom in the learning process. It proposes a more active role for librarians to respond to partnering opportunities with faculty so that students will more readily sense the intimate relationship, and come to place a higher value on the gift of knowledge as a result. I welcome and look forward to the opportunity to talk with you further about bibliographic instruction and information literacy prospects in your classroom as you begin to plan your courses for Fall Semester 2005.

Summer fun with Google

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Summer time is almost here (and many of our blog readers are already on summer break), so this post is devoted to some lighter fare from our friends at Google.

Google Recipes—This spring Google launched a new feature, Google Recipes. I stumbled across it when I was craving lemon meringue pie. I did a regular Google search for lemon meringue pie, then realized while scanning the recipes that I didn’t have a required ingredient, cream of tartar. I went back to revise my search and what did I see:

I could now filter my results: by ingredients that I did (or did not) have, by cook time and by calories. WOW! I quickly clicked the NO box next to cream of tartar and instantly I had a new list of recipes that did not require me to make a trip to the store. The best part is you don’t have to do anything. If you type search terms into the regular Google search box and it yields results including recipes, the recipe features automatically pops up on the left hand side of the results. I love it! And the lemon meringue pie made without cream of tartar? Delicious.

Google Doodles—I think most Google users are aware that occasionally the folks at Google play around with their logo. Google has named these Google doodles. The first Google doodle appeared in 1998, the year that Google was founded. But doodles were few and far between in the early years.

They are now appearing with much more regularity and are far more complex, and even interactive. Yet I think fewer people see them, because they use the Google toolbar which takes them directly to the requested webpage without a stop at the Google homepage. This is too bad. Some of the Google Doodles are country or region specific. To see all the doodles, including international ones, go to http://www.google.com/logos/. There are also links to the all previous doodles and a brief history of doodles.

My recent favorites are: Martha Graham’s birthday, Jules Verne’s birthday, 160th Anniversary of the first World’s Fair and Robert Bunsen’s birthday. My only complaint about the Google doodle website, is that the interactive doodles are NO LONGER interactive on the site. If you want to see the doodles in action, search YouTube for (as an example): Martha Graham Google Doodle. Enjoy!

[youtube http://www.youtube.com/watch?v=Dlj-n0ouPFo&w=560&h=349]

“The library is the hub about which the academic wheel of education turns”

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Librarian John W. Neth, Jr., with his student assistants. Photograph from the 1954 Milligan College yearbook.

This post was originally published on my personal blog, Voyage of the Paradigm Ship on May 25, 2009. I am in the process of de-commissioning the Paradigm Ship but plan to periodically republish relevant posts here.

The other day a professor handed me a photocopy of an article he stumbled across while browsing back issues of The Stampede, Milligan College’s student-run newspaper. The article was entitled “Library News,” and was dated Tuesday, October 15, 1953.

The article reported on the recent arrival of the new librarian, John W. Neth, Jr., and changes he was instituting in the Library. In 1953, the Milligan College Library was not housed in its own building, but occupied several rooms in Derthick Hall, the main administration and classroom building. A floor plan of the reorganized library was included in the article.

I read the article with a mixture of amusement over how much has changed in libraries and librarianship over the past 55 years, and admiration over how much has remained the same.

The users of the Milligan College Library are noting a definite trend toward a more efficient arrangement of the available facilities in relation to usability … [The] atmosphere of the library is taking on an air of interest.

Giving priority to “usability” and providing an “atmosphere of interest” for users remain very important in the contemporary library. Of course, deference to the user had its limits.

[T]hese changes have been accompanied by correspondingly necessary rules.

Well sure, we still have “rules” today—print periodicals and reference works do not circulate, and we still expect the “return of circulated books on or before the due date”—but we have broken down other long-standing library mores. We no longer prohibit “bringing…soft drinks namely cokes, into the library,” and student discussions (talking) in the library are no longer limited to “subjects relative to their search.” Today we merely ask students who bring food or drink in the library to clean-up after themselves, and while we no longer shush students for talking, we do ask that they consider and respect their neighbors as they interact.

The old rules reflect an understanding of the library as a place primarily where information resources are stored and searched. Emphasis was placed on protecting these resources and controlling the study environment. Today we have a primary desire to make the library a more open and welcoming place. We are less obsessed with control. We recognize that learning is a social activity, and learning is best facilitated when the study environment is comfortable and (even) domestic (I got this term from Scott Bennett).

In 1953, students had to come to the library because that was the only place where information resources could be accessed. Today, while we still stock our physical shelves with books to support the research needs of our students, the storage function of the library has diminished significantly in the face of anywhere/anytime access of information resources in electronic format just a few clicks away, starting from the library website. Students no longer have to come to the library. Whether or not they will depends on the library being more than a storage facility. The question of whether the relaxation of “rules” is pandering to the user, as I imagine Mr. Neth might have insisted, is way past moot. The role of the library itself has changed that much.

But what about the role of the librarian? Rule 5 presents an interesting paradox:

The last resort in any research problem is seeking the assistance of the Librarian. [Consult] the Card Catalog, the encyclopedia and dictionaries, the special reference collection and periodical indexes, and then finally consult the Librarian. However, no one should leave the library without an answer to the question at hand until all the above have been consulted.

The last resort?! At first I was taken aback by the brashness of wording that could be construed as communicating the librarian’s time was too important to be pestered by students seeking assistance with their research questions. But in fairness to Mr. Neth, he was the only full-time staff person, running all the functions of the library with the help of some student workers. Today we have three full-time librarians, a part-time librarian, two part-time paraprofessionals, and a small army of student workers. Even considering that the library was significantly smaller in 1953, Mr. Neth’s time was definitely at a premium.

Seen more positively, this rule (even if originally motivated by pragmatic concern) provoked students to take greater ownership for the research process, and propagated in them a self-service attitude well before its time. Although there are still students who come into the library (often at the last minute) hoping that a librarian will do all their resource searching work for them (yeah right), the democratization of information access fostered by the Web has encouraged all of us to rely less on professionals and experts as authoritative mediators—at least initially. We like being able to seek-out our own answers. The librarian’s role has shifted from mediating information to instructing students how to search effectively for information, and how to better evaluate the quality and relevance of that information for the intended use. Librarians are also more involved educationally in getting students to think-through their research topics, and composing a manageable thesis. We then set them loose. Assuming we aren’t leaving students entirely to their own devices as we endorse a self-service attitude, the rule has a very contemporary ring to it. I like it.

I also like the way the article closes. Mr. Neth expresses a key affirmation of the function academic libraries should play on every college or university campus—both symbolically and in actuality. This affirmation remains every bit as timely and relevant today as it did over half a century ago:

The library is the hub about which the academic wheel of education turns. It is as much a tool in the process of gaining knowledge as is any other individual tool in that program.